Body language

As the major percentage of your credibility is communication (55%), your body language can convey a stronger message than your words. Proper body language is critical in business situations. Your entrance, handshake and eye contact all make an impression.  

A confident entrance is a good start to any business situation. When entering someone's office, check your posture, hold your head up, make eye contact and smile.

Always initiate the handshake, as it will make you appear more in control.

Handshakes are often an indicator of a person's frame of mind, so practice your own handshake and be conscious of the return handshake you receive.

Maintain eye contact. It is important in our culture to look at the person to whom you are speaking approximately 80% of the time. Americans place a high value on eye contact and generally interpret it as a gesture of trust and confidence. During an interview, make eye contact when you are talking particularly when making an important point - as well as when you are listening. Nodding is another gesture of support and agreement. It is a good complement to eye contact.

Before your interview, practice your body language with someone you know and with whom you feel comfortable. Analyze your strengths and weaknesses, and determine what you can do to improve. You may need to brush up on these points for your job search, but they will be tools you need throughout your career.

Above all, remember that your positive attitude is key and that positive nonverbal behavior naturally results from that kind of attitude. Your verbal and non-verbal communication will be congruent and your message received as you intend it. 

Applicant’s Body Language Typical Interpretation

• Avoiding eye contact: Evasive, indifferent, insecure, passive, nervous
• Scratching the head: Bewildered
• Biting the lip Nervous: fearful, anxious
• Tapping feet: Nervous
• Folding arms: Angry, disagreeing, defensive, disapproving
• Raising eyebrows: Disbelieving, surprised
• Narrowing eyes: Resentful, Angry
• Flaring nostrils: Frustrated
• Wringing hands: Anxious, nervous
• Shifting in seat: Restless, bored, apprehensive